Shipping policy

Shipping & Delivery

At this time, Nature’s Sleep LLC & GhostBed Inc ships merchandise to locations within the contiguous United States only. Requests for delivery to U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands, Canada and Mexico, or any other international locations must be made by e-mail to sleep@ghostbed.com.

The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

All shipping times are estimates only and we make no guarantees.

There is no expedited shipping available.

No cancellations, address changes, size changes or product changes are permitted after an order has been placed. If an order/item is cancelled, stopped, refused, or returned, then a restocking fee plus return freight will be deducted from any refund. The restocking fee will vary depending on the item.

The sleep trial is a comfort sleep trial and only applies to the GhostBed mattress. It does NOT apply to errors in ordering, size issues, changes in circumstances, buyers remorse etc. Your account will be notated and your sleep trial will be voided if any non-returnable reason has been given.

Orders placed through any 3rd party vendor are subject to that vendor’s return policy. All return requests must go through the vendor where the order was placed.

Note: GhostPillows must be returned at the customer’s expense.

Due to our extremely quick shipping, we do NOT cancel or change orders after they have been placed. Please verify ALL information for accuracy prior to placing your order as it will be final. This includes changes of address.