GhostBed Terms and Conditions

Terms & Conditions Policy: Effective January 1st, 2021

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

By browsing our site, you give consent of acceptance of our terms and conditions.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Legal Notice

All notices from Nature’s Sleep LLC & GhostBed Inc to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Nature’s Sleep LLC & GhostBed Inc shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

Nature's Sleep - 7143 West Broward Blvd, Plantation, Florida, United States

Delivery shall be deemed to have been made by You to Nature’s Sleep LLC & GhostBed Inc five (5) days after the date sent.

Copyright

All content appearing on this Web site is the property of:

Nature's Sleep - 7143 West Broward Blvd, Plantation, Florida, United States

Copyright © 2021 GhostBed. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2021 GhostBed LLC. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Nature’s Sleep LLC & GhostBed Inc. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Nature’s Sleep LLC & GhostBed Inc or any third party, except as expressly granted herein.

Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Nature’s Sleep LLC & GhostBed Inc and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Nature’s Sleep LLC & GhostBed Inc believes that customer conduct violates applicable law or is harmful to the interests of Nature’s Sleep LLC & GhostBed Inc and its subsidiaries.

Shipping & Delivery

At this time, Nature’s Sleep LLC & GhostBed Inc ships merchandise to locations within the contiguous United States only. Requests for delivery to U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands, Canada and Mexico, or any other international locations must be made by e-mail to sleep@ghostbed.com.

The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

All shipping times are estimates only and we make no guarantees.

There is no expedited shipping available.

No cancellations, address changes, size changes or product changes are permitted after an order has been placed. If an order/item is cancelled, stopped, refused, or returned, then a restocking fee plus return freight will be deducted from any refund. The restocking fee will vary depending on the item.

The sleep trial is a comfort sleep trial and only applies to the GhostBed mattress. It does NOT apply to errors in ordering, size issues, changes in circumstances, buyers remorse etc. Your account will be notated and your sleep trial will be voided if any non-returnable reason has been given.

Orders placed through any 3rd party vendor are subject to that vendor’s return policy. All return requests must go through the vendor where the order was placed.

Note: GhostPillows must be returned at the customer’s expense.

Due to our extremely quick shipping, we do NOT cancel or change orders after they have been placed. Please verify ALL information for accuracy prior to placing your order as it will be final. This includes changes of address.

Sales Tax

Final selling price includes all applicable state and local sales tax.

Warranties

The information and content on this server is provided “as is” with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products can be found at the warranty page HERE.

The references and descriptions of products or services within the Web site materials are provided “as is” without any warranty of any kind, either express or implied. Nature’s Sleep LLC & GhostBed Inc is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information (“advertisers”), and not Nature’s Sleep LLC & GhostBed Inc.

The inclusion of material on this server does not imply any endorsement by Nature’s Sleep LLC & GhostBed Inc, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Nature’s Sleep LLC & GhostBed Inc tries to ensure the integrity and the accuracy of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

The warranty is only valid if the product is purchased directly from GhostBed or an authorized dealer, by the original purchaser.

Industry Allowances

Due to the variations in equipment, machinery and manufacturing, the mattress industry has a 1″ variance allowance in terms of measurement.

Referrals

Referral commissions will be paid after the customer has successfully kept the mattress past the 101 day mark and it is an otherwise uncontested transaction. Only applicable to orders containing a mattress.

Referrals are only valid for orders following the proper procedures.

Promotions

Only one promotional code is allowed per order.

Promotions that include “Free Pillow(s)” are available for a limited amount of time and are on a first come basis while supply lasts. Unfortunately, once we are out of stock we are not able to ship the Pillow(s).

We do not guarantee which free pillow will be received in any free pillow promotion. The free pillow received may vary from the pillow listed on the original order.

Promotions which include multiple products are considered to be one sale. If a mattress within the promotion is returned/donated, the other products are required to be returned to GhostBed at the customer’s expense. If all items received from your order are not returned to GhostBed, customer will be charged full price for those items and the value will be deducted from any refund that may be due. PROMOTIONAL ITEMS MUST BE RETURNED TO GHOSTBED AT CUSTOMER’S EXPENSE IN ORDER TO RECEIVE A REFUND.

Promotions which include either a GhostBed foundation or a GhostBed sheet set as the item received at no charge, are an exception to the above and CANNOT be returned to GhostBed or donated. If a mattress is purchased within either of these specific promotions and is returned/donated, the full retail value of the foundation or sheet set will be deducted from any refund that may be due.

All promotional discounts are applied towards the mattress, including bundle discounts.

Promotional Discounts and Coupons are not applicable on Accessory products such as: T-Shirts, Headboard Brackets, Adjustable Base Legs and Replacement Remotes.

Promotions for free pillows require the purchase of a mattress.

Online Voucher Programs

All voucher coupons sales are final and cannot be combined with any other coupon or voucher.

Bitcoin

All orders fully paid by Bitcoin are final and cannot be returned for Bitcoin or hard currency. All returns will be made in the form of store credit and must still follow our return policy.

Restocking Fee

No address changes, size changes, product changes, payment changes etc. will occur after an order is placed. We can NOT cancel or change an order after it has been placed.

If you must cancel or return your order, you will need to contact FedEx with your tracking number and refuse shipment. Once we receive the product back to our warehouse in perfect and unused condition, your refund will be issued with a 15% restocking fee plus shipping charges if applicable, deducted from your order total. Once a cancellation has been requested, the customer’s order will be noted that the 101-Night Sleep Trial has been voided.

If you do not or are unable to contact FedEx to cancel, change or refuse the order, it is the customer’s responsibility to ship the item back to GhostBed. GhostBed takes no responsibility for the shipping back to us. Restocking and original freight charges will still be deducted from any refund, after inspected and confirmed that the item is unused, unopened and in perfect resalable condition. It is up to GhostBed’s sole discretion to determine if the item is unused, unopened and in perfect resaleable condition. If we deem the item has been opened or used, there will be NO refund issued and the item will not be shipped back to the customer. Shipping the item back to us is a risk assumed by the customer, not GhostBed.

Recycling Fee

The states of California, Connecticut and Rhode Island require for mattress recycling fees to be collected and sent directly to the state government to help support their mattress recycling programs. mattressrecyclingcouncil.org. Recycling fees are NOT refundable.

Store Hours

Customer service is available as defined on the Contact Us page of this Web site.

Miscellaneous

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Nature’s Sleep LLC & GhostBed Inc and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: Both parties agree that in the event of litigation, such litigation shall be brought in the courts of the State of Florida, County of Broward, or, if it has or can acquire jurisdiction, in the United States District Court for the Southern District of Florida, and each of the parties irrevocably consents to the jurisdiction of such courts (and of the appropriate appellate courts) in any such action, suit or proceeding and irrevocably waives any objection to venue laid therein. Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Nature’s Sleep LLC & GhostBed Inc with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Nature’s Sleep LLC & GhostBed Inc with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Nature’s Sleep LLC & GhostBed Inc. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.