Refund policy

Return Policy – 101-Night Sleep Trial

The GhostBed 101-Night Sleep Trial is designed to give you the time, comfort, ease and privacy to sleep on your new mattress and discover all of the amazing features and benefits that inspired you to purchase it.

We offer a 101-Night Sleep Trial because we want you to have the time to try your new mattress and make sure it meets all your needs. We encourage you to take your time to experience the GhostBed. Your body needs time to get used to a new mattress, so the first night or two may not be your best night’s sleep. After all, you have been sleeping on that old mattress for quite a while. So, give GhostBed the chance to amaze you – no one is pressuring you to decide overnight. We require you to use the mattress for 30 nights but suggest taking 60 nights or up to 90 nights before making your decision, but we’ve given you 101-Nights to relax and enjoy it.

Day 1 of your 101-Night Sleep Trial will begin on the day your order is shipped.

Please note that our 101-Night sleep trial is applicable only to orders placed directly from GhostBed.com. Orders placed through any other third party vendor must be returned to that third party vendor. Please make your return request directly through them.

If you ultimately decide that the GhostBed mattress is not all you want it to be, simply contact us at sleep@ghostbed.com or call us at (877) 557-5337 and we will process your request.

The GhostBed Foundation/Box Spring, GhostBed Adjustable Power Base, GhostBed Sheets, GhostBed Mattress Protector, Adjustable Base Brackets/Legs/Remote, GhostBed T-Shirt and any and all accessories (excluding GhostPillows) do NOT qualify for the 101 night sleep trial and are non returnable. ONLY THE MATTRESS IS RETURNABLE UNDER THE GUIDELINES OF THE 101 NIGHT SLEEP TRIAL.

Only the GhostBed mattress can be returned under the terms of the 101 Night Sleep Trial. All other items are sold as FINAL SALE. Any final sale item that is refused, returned or canceled will incur a restocking fee, along with freight deducted from your refund.

If any final sale accessory is unused and unopened and is mailed back to us at the customer’s expense, any refund issued will be less a restocking fee and shipping charges. The restocking fee and shipping charges will vary dependent on the item. It is up to GhostBed’s sole discretion to determine if the item is unused, unopened and in perfect resaleable condition. Shipping the item back to GhostBed is a risk assumed by the customer, not GhostBed. If we deem the item has been opened or used, there will be NO refund issued and the product will NOT be shipped back to the customer.

No address changes, size changes, product changes, etc. will occur after an order is placed. We do NOT cancel an order after it has been placed.

White Glove Delivery, Recycling Fees, Extended Warranties and other service charges will NOT be refunded.

Any topper that remains in customer possession after returning the GhostBed will be deducted from the refund price, at full retail value, or must be donated and acquire a donation receipt.

Your donation receipt must be received in order for a refund to be issued. It must be received no later than 30 days after your 101-Night trial has expired, or the ability to return and secure your refund will NOT be honored. It is the responsibility of the customer to forward the donation receipt back to us.

The sleep trial is a comfort sleep trial only for the GhostBed mattresses. It does not apply to errors in ordering, size issues, changes in circumstances, buyers remorse, etc. GhostBed has the final right of refusal for any sleep trial return and/or refund. Your account will be notated and your sleep trial will be voided if any non-returnable reason has been given.

GhostBed has final right of refusal of the Sleep Trial to anyone exhibiting offensive, inflammatory or abusive behavior.

Note: After your 101-Night Sleep Trial, your GhostBed cannot be returned.

Note: Only one mattress is returnable per household.

Note: GhostPillows must be returned at the customer’s expense.

Note: The Sleep Trial is only valid for GhostBed mattresses that remain within the contiguous United States.